Terms & Conditions

1. General Terms

Thank you for choosing Voyages Classy Travel Inc. ("Classy Travel", "we", "us", or "our"). These Terms & Conditions govern all bookings for Umrah packages and visa processing services offered through our website umrah.classytravel.ca and through our office, phone, WhatsApp, and email channels. By confirming a booking, making a deposit or payment, or engaging our services, you ("the client") confirm that you have read, understood, and accepted these Terms & Conditions in full.

• Travel Documents The client is solely responsible for ensuring all travel documents are valid prior to departure. This includes: A passport valid for at least six (6) months from the date of return Any applicable visas, entry permits, or vaccination certificates Compliance with all entry requirements of Saudi Arabia and any transit countries
• Airport Check-In Clients must respect the following minimum check-in times: International flights: at least 3 hours before departure Domestic flights: at least 2 hours before departure
• It is strongly recommended to reconfirm all flight details at least 72 hours before departure.
• Travel Insurance Travel insurance — including medical, trip cancellation, and baggage coverage — is strongly recommended for all travellers. Classy Travel does not provide insurance and is not liable for any losses that insurance would have covered.
• Health & Entry Requirements Any medical requirements, vaccination rules, visa conditions, entry requirements, or border restrictions are the sole responsibility of the traveller. Classy Travel does not guarantee access to or entry into Saudi Arabia or any transit destination.
• Trust Funds All client funds received by Voyages Classy Travel Inc. are held in trust in accordance with applicable Quebec regulations.
• Additional Charges Additional charges may apply in the event of late payment, client-requested changes, supplier-imposed changes, currency fluctuations, or any additional services requested after confirmation.

2. Payment & Cancellation Policy

• 2.1 Deposit :A minimum deposit of CAD 500 per person is required at the time of booking to confirm your reservation. This deposit is non-refundable under all circumstances.
• 2.2 Cancellation Schedule Notice Before Departure Non-Refundable AmountMore than 60 daysCAD $500 deposit per person / 45 – 60 days 30% of total package price / 31 – 44 days 50% of total package price / 30 days or less 100% of total package price
• Note: Supplier penalties (airlines, hotels, ground operators) may exceed the above thresholds and will be applied in addition to Classy Travel's own cancellation fees.
• 2.3 Cancellation Procedure All cancellation requests must be submitted in writing (by email or WhatsApp message) to Classy Travel. The effective cancellation date is the date the written notice is received and acknowledged by Classy Travel. Verbal cancellations will not be accepted.
• 2.4 Refunds Any applicable refund will be processed subject to the terms and conditions of all suppliers involved, including airlines, hotels, and ground operators. Refund timelines are determined by the respective suppliers and are beyond Classy Travel's control.
• 2.5 No-Shows Clients who fail to appear at the airport or departure point without prior written notice forfeit 100% of the package price. No refunds or credits will be issued.

3. Modifications & Changes

• 3.1 Client-Requested Changes Change requests (passenger name corrections, date changes, room upgrades, etc.) must be submitted in writing. Changes are subject to availability and may incur additional fees from suppliers. Classy Travel does not guarantee that requested changes can be accommodated.
• 3.2 Supplier or Operational Changes Classy Travel reserves the right to modify itineraries, departure times, flight routings, hotel assignments, or ground arrangements due to supplier decisions, operational requirements, availability constraints, or circumstances beyond our control. Where changes are material, clients will be notified as promptly as possible.

4. Hotels in Saudi Arabia

Hotel classifications and amenity standards in Saudi Arabia may differ from international standards the client may be accustomed to. Clients are encouraged to review hotel information and independent reviews before confirming their booking. Hotels are subject to change due to availability, supplier decisions, or operational reasons beyond our control. When a hotel substitution is necessary, Classy Travel will make reasonable efforts to provide accommodation of similar or higher category. No refund will be issued for hotel changes of equivalent or superior standard.

5. Group Umrah Services

• 5.1 Guided Umrah Each Umrah package includes one (1) guided group Umrah performance with the designated tour leader, where applicable and as specified in the package description.
• 5.2 Additional Umrah Any additional Umrah performances beyond the one included in the package are the personal responsibility of the traveller, including all associated transportation, arrangements, and costs.

6. Al Rawdah Al Sharif

Access to Al Rawdah Al Sharif in Masjid Al-Nabawi is strictly regulated and managed through the Nusuk application, subject to availability set by Saudi authorities. Classy Travel does not guarantee appointments, permits, access, or entry to Al Rawdah Al Sharif under any circumstances. The traveller is responsible for booking and managing their own Rawdah appointment through the Nusuk platform, unless otherwise explicitly confirmed in writing by Classy Travel.

7. Optional Activities & Personal Expenses

Unless explicitly stated in your written package confirmation, the following are not included in any package: Optional excursions or tours Personal meals and beverages not mentioned in the itinerary Tips and gratuities Laundry, room service, and hotel incidentals Private transportation or side trips Personal shopping expenses Any other personal costs incurred during travel

8. Visa Processing Services

• 8.1 Scope of Services Voyages Classy Travel Inc. is an authorized travel agency providing assistance with Saudi Arabian visa applications. We assist clients with the preparation, submission, and follow-up of visa applications for the following categories:
• Business Visas, Work Visas, Family Visit Visas, Residency Visas, Investor Visas, Newborn Residency Visas, Personal Visas, Tourism Visit Visas
• We act as an intermediary between applicants and the relevant Saudi Arabian authorities. We are authorized by the Saudi Embassy in Ottawa.
• 8.2 Client Obligations The client is responsible for: Providing accurate, complete, and truthful information and documentation Submitting all required documents by the deadlines communicated by Classy Travel Ensuring passport validity meets Saudi Arabian requirements Complying with all applicable Saudi laws and immigration requirements
• Classy Travel is not responsible for delays or rejections resulting from inaccurate, incomplete, or late submissions by the client.
• 8.3 Processing Times Visa processing times vary depending on visa category and Saudi authority timelines. Any estimated processing times provided by Classy Travel are indicative only and are not guaranteed.
• 8.4 Fees All Classy Travel service fees must be paid in full before processing begins. Government fees, medical fees, biometric fees, and other third-party charges are separate, are payable directly or as communicated, and are non-refundable regardless of outcome. Service fees charged by Classy Travel are non-refundable once processing has commenced.
• 8.5 Visa Approval Visa approval is solely at the discretion of Saudi Arabian authorities. Classy Travel does not guarantee approval under any circumstances. Classy Travel is not liable for visa refusals, processing delays, requests for additional documentation, or changes in Saudi visa regulations or policies.
• 8.6 Refunds – Visa Services No refunds will be issued once a visa application has been submitted to the relevant authorities. Partial refunds of Classy Travel service fees may be considered only if processing has not yet commenced, at Classy Travel's sole discretion.

9. Force Majeure

Classy Travel shall not be held liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to: natural disasters, pandemics or public health emergencies, acts of government or regulatory authority, airline disruptions, strikes or labour disputes, war or civil unrest, or supplier failure. In such cases, Classy Travel will make reasonable efforts to notify clients and explore available alternatives, but cannot guarantee full reimbursement or service restoration.

10. OPC Consumer Protection

Voyages Classy Travel Inc. holds Quebec Travel Agent Permit #702573 issued by the Office de la protection du consommateur (OPC). Clients may be eligible for compensation through the Fonds d'indemnisation des clients des agents de voyages (FICAV), subject to applicable OPC rules, eligibility criteria, and coverage limits. For more information, visit: www.opc.gouv.qc.ca

11. Limitation of Liability

Voyages Classy Travel Inc. acts solely as an intermediary between clients and independent service providers, including airlines, hotels, transportation companies, ground operators, visa service providers, and other third-party suppliers. Classy Travel is not liable for:

• Supplier delays, changes, cancellations, or interruptions of service
• Airline schedule changes, missed connections, or overbooking
• Loss, theft, or damage to personal belongings
• Injury, illness, medical incidents, or death during travel
• Visa refusal, entry denial, deportation, or failure to meet travel or health requirements
• Any losses that would have been covered by travel insurance
• To the fullest extent permitted by applicable law, Classy Travel's total liability to any client shall not exceed the total amount paid by that client for the specific service giving rise to the claim.

12. Privacy

The collection and use of personal information in connection with your booking or visa application is governed by our Privacy Policy, available at umrah.classytravel.ca/privacy . All personal information is handled in accordance with Quebec Law 25 and applicable Canadian privacy legislation.

13. Governing Law

These Terms & Conditions are governed by the laws of the Province of Quebec and the applicable laws of Canada. Any dispute arising from a booking or service provided by Classy Travel shall be subject to the exclusive jurisdiction of the courts of Quebec.

14. Amendments

Classy Travel reserves the right to update or modify these Terms & Conditions at any time. The version in effect at the time of booking confirmation applies to that booking. We encourage clients to review these Terms prior to confirming any booking.

15. Acceptance

By confirming a booking, making a deposit or payment, or engaging Classy Travel's services — whether in person, by phone, by WhatsApp, or by email — the client acknowledges that they have read, understood, and accepted these Terms & Conditions in full.