1. Introduction
Voyages Classy Travel Inc. ("Classy Travel", "we", "us", or "our") operates the website umrah.classytravel.ca (the "Site"). We are committed to protecting the personal information of our clients and website visitors in accordance with the Act respecting the protection of personal information in the private sector (Quebec Law 25 / Bill 64), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable Canadian privacy legislation.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding your information.
2. Personal Information We Collect
We may collect the following categories of personal information:
- a) Information you provide directly: Full name, date of birth, gender, nationality Passport number, passport expiry date, and country of issue Contact details: email address, phone number, home address Travel preferences, special requests, and dietary or medical needs relevant to your trip Emergency contact information
- b) Information collected automatically when you visit the Site: IP address and approximate geographic location Browser type, operating system, and device information Pages visited, time spent on pages, and referral source Cookies and similar tracking technologies (see Section 6)
- c) Information from third parties: Booking or visa information obtained through airline, hotel, or Saudi Arabia Ministry of Hajj and Umrah portals (e.g., Nusuk)
3. Why We Collect Your Personal Information
We collect and use your personal information for the following purposes:
- Booking and travel services: To process your Umrah or Hajj package reservation, issue airline tickets, book hotels, arrange visas, and coordinate ground transportation.
- Regulatory compliance: To comply with Canadian federal and Quebec provincial regulations, Saudi Arabian entry requirements, and Quebec tourism licensing obligations
- Communication: To send booking confirmations, trip updates, and respond to inquiries.
- Marketing (with your consent): To send promotional offers, new package announcements, or newsletters. You may unsubscribe at any time.
- Website improvement: To analyze usage patterns and improve user experience on the Site.
- Legal obligations: To retain records as required by the Canada Revenue Agency (CRA) and Quebec tax authorities (six-year minimum retention for financial records).
4. Legal Basis for Processing (Quebec Law 25)
Under Quebec Law 25, we collect personal information only with your consent, or where collection is necessary for the performance of a contract (your travel booking), compliance with a legal obligation, or our legitimate business interests, provided those interests are not overridden by your rights.
5. How We Share Your Information
We do not sell your personal information. We may share it with:
- Airlines and transportation providers to issue tickets and fulfill travel arrangements.
- Hotel and accommodation partners in Makkah, Madinah, and other destinations.
- Saudi Arabian government authorities, including the Ministry of Hajj and Umrah and the Nusuk platform, as required for visa and permit processing.
- Service providers who assist us in operating the Site or providing our services, under confidentiality agreements.
- Legal and regulatory authorities when required by law.
- All third-party service providers are required to handle your information in accordance with applicable privacy laws.
6. Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy:
- Booking and travel records: Minimum 6 years (CRA and Quebec tax requirement)
- Marketing communications: Until you unsubscribe or withdraw consent
- Website analytics data: As per the data retention policies of Google Analytics, Meta, and Hotjar
- Passport and visa information: Deleted within 12 months after the completion of travel
7. Your Privacy Rights
Under Quebec Law 25 and PIPEDA, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent at any time (subject to legal and contractual limitations)
- Request deletion of your personal information (subject to retention obligations)
- Data portability: Receive a copy of your information in a structured, commonly used format
- Lodge a complaint with the Commission d'accès à l'information du Québec (CAI) or the Office of the Privacy Commissioner of Canada (OPC)
- To exercise any of these rights, please contact us at: [email protected] We will respond to your request within 30 days.
8. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These include SSL/TLS encryption on our Site, access controls, and confidentiality agreements with our staff and service providers.
No method of transmission over the internet is 100% secure. If you have reason to believe your personal information has been compromised, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will reflect any changes. We encourage you to review this Policy periodically.
12. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy:
- Voyages Classy Travel Inc. 150 Boulevard Côte-Vertu Ouest, Suite 201 Montréal, QC H4N 1C6
- [email protected]
- +1 (514) 448-0788