Quick answers about planning, booking, and preparing for your pilgrimage with Classy Travel.
BookingHow do I book an Umrah package?
Contact our team by phone or fill out the inquiry form on the package page you are interested in. We will reach out to confirm availability, walk you through the package details, and send you an invoice to secure your spot with a deposit.
BookingHow far in advance should I book?
We recommend booking 90 to 120 days before your departure date. Our packages sell out quickly and early booking guarantees your spot and your preferred room type.
BookingCan I book for a group or family?
Yes. Contact our team directly and we will accommodate your full group or family under one file.
PaymentsDo I need to pay a deposit to reserve my spot?
Yes. A deposit of $500 per person is required to confirm your booking. The remaining balance is due on the following schedule: 30% of the total package price if your departure is 45–60 days away, 50% if it is 31–44 days away, and 100% if it is 30 days or less before departure.
PaymentsWhat is your cancellation policy?
All cancellation requests must be submitted in writing and take effect from the date received by Voyages Classy Inc. If you cancel more than 60 days before departure, only the $500 per person deposit is non-refundable, unless supplier penalties apply. For cancellations made 60 days or less before departure, no refund is issued.
PackagesWhat is included in the package price?
Each package includes round-trip flights, hotel accommodation, daily breakfast, ground transfers, guided Ziyarah tours in Madinah and Makkah, Umrah assistance, Saudi Arabia visa, and travel insurance valid within Saudi Arabia. Note that travel insurance does not cover stopover destinations outside of Saudi Arabia.
PackagesWhat hotel category do you use in Makkah and Madinah?
Hotel categories vary by package and season. Each package page lists the specific hotels, star ratings, and proximity to the Haram for that departure. We recommend reviewing the package details or contacting us for specifics.
**Hotels are subject to change or upgrade based on availability**
FlightsAre flights included?
Yes. All packages include round-trip flights. A minimum of one checked bag is included with every package. Whether two bags are included depends on the airline operating your flight.
DocumentsWhat documents do I need to perform Umrah?
You need a valid passport with at least six months of validity remaining from your date of travel. Our team will advise you of any additional requirements specific to your package when you register.
DocumentsWhat if my passport expires soon?
Your passport must be valid for at least six months from your departure date. Please verify this before booking. If your passport needs renewal, we recommend doing so as early as possible to avoid delays.
DocumentsCan women travel without a mahram?
Yes. All women regardless of age are welcome to travel with our groups without a male guardian.
SupportWhat languages does your team speak?
Our team operates fully in French, English, and Arabic — from your first inquiry all the way through your return from Saudi Arabia.
SupportWhat happens if something goes wrong during the trip?
Our team is with you throughout the journey and will do everything in our ability to assist you if an issue arises — whether it is a flight disruption, a medical situation, or any other concern on the ground.
SupportCan I speak to someone before deciding?
Absolutely. Call us at +1 (514) 448-0788 or send your question through our contact page and our team will get back to you.
HajjIs your Hajj guidance really free?
Yes, completely free. We guide every pilgrim through the full Nusuk registration process — document review, category selection, eWallet setup, and everything in between — at no charge. This is a service we offer to the Muslim community in Canada.
HajjDo you collect Hajj payments?
No. Zero. All Hajj payments are made directly by you through your personal Nusuk account. Voyages Classy Inc. does not collect, hold, or process any Hajj funds.
HajjWhat is Nusuk and why do I need it?
Nusuk is the official digital platform of the Saudi Ministry of Hajj and Umrah. It is the only authorized platform through which international pilgrims can register, select a Hajj package, and complete payment. Every pilgrim performing Hajj from Canada must have a verified Nusuk account. Our team guides you through the entire process at no cost.